Join the conversation—it's in the cloud
Today's customers want faster, more responsive service across every channel... from the call center to the social Web. With salesforce.com's
customer service software solution, the Service Cloud, you'll deliver it all. It's a complete platform for modern customer service, with all the tools and applications you need to amaze your customers and keep your agents productive.
And because the Service Cloud runs online, in the cloud, there's no need to deal with the expense of infrastructure and the headache of software. You deliver fast, cost-effective service, and you're up and running in a matter of weeks. No wonder more than 6,800 service organizations already run on the leader in enterprise cloud computing. Welcome to the Service Cloud.
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Call center
Everything you need for a productive call center and happy service agents—all of it as easy to use as your favorite Web site.
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Customer portal
Today's Web-savvy customers expect a lot out of customer self-service. Like rapid-fire answers and vibrant community conversations.
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Opportunities
When you have a critical deal—or deals—in the works, you can't afford to let anything slip through the cracks.
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Social
Wherever your customers are, you'll be there. Join the conversation in Web communities like Twitter and Facebook.
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Knowledge
Deliver the right answer the first time—everywhere.
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Analytics
What you don't know CAN hurt you. Get the insight you need to keep your customer service operation performing at its best.
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Email
It's easy to provide lightning-fast service when you have these email tools at your fingertips.
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Chat
Do your customers hate to wait? Deliver real-time service with integrated chat.
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Ideas
Your customer community has some great answers and ideas - Use them.
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Search
Help customers find answers the first place they turn: their favorite search engines.
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Partners
Work together easily, and everyone wins: Your customer service is faster and more cost effective.
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Mobile
Great service goes well beyond the call center. Deliver it from any location on any device.
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